Process Assessment Tool for RPA-Key to your successful automation journey

Posted on 27/May/2019 02:44: PM

What is RPA?

Robotic Process Automation (RPA) is software tools that automate human activities that are rule-based, manual, and repetitive. They work by replacing the actions of an actual human interacting with the software applications to perform tasks such as process standard transactions, data entry, or respond to simple customer service queries. Robotic Process Automation works in place of Full time Employee (FTE).

What are the benefits of RPA?

RPA is cost saving as the process effort which is automated. With RPA there is a significant improvement in service level as 24/7 operations can be done. Customer acknowledges ‘Improved Customer experience’. There is significant reduction of operational costs to half as RPA is working in place of FTE. It also improves the Quality and scalability rate of the company. With FTE there were chances of high error rate but with RPA 0% error rate can be achieved. RPA can improved staff retention –as the human resources are reduced to high volume low-value work to focus on complex/higher value work only. With RPA there is guaranteed high ROI (Return of Investment) as higher standardization of process is used.

What are the failures of RPA?

We already posted detail level case study on failure modes of RPA.

Why Process Assessment is important before automating any business process?

As many organizations are implementing RPA in their automation journey, only few have experience in adopting RPA culture at large scale and building RPA capabilities in-house. Because of this lack of understanding, many organizations are attempting to implement large scale RPA transformations that are liable to costly mistakes.

Because with few processes RPA can do it alone but in complex areas like solution design, which involves figuring out which combination and patterns of capabilities to apply to processes in order to create excellent efficiency.

Some companies implement RPA without the support of IT team. However, it’s important to ensure that RPA systems are part of IT team so overall business strategy can sync in terms of scalability, security, reliability, fault tolerance and continuity. A lack of interaction with IT team can be costly and time consuming, as there is a risk that RPA pilots might not integrate with existing business process management systems developed by the house. So, we should use Process Assessment Tool to avoid the unnecessary damages and RPA failures.

Process Assessment Tool, the tool shows you the results of using RPA in your company, i.e. will RPA benefit in your company or not?

What is Process Assessment Tool?

Process Assessment Tool can pin out the complexity in the specific process of RPA and give the result in words. Process complexity is checked on the basis of application type, standard input, no. of screens, and VDI/Citrix. Process Assessment Tool can calc

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