With so many customers opening and managing their accounts daily, Banks can expect Account closing requests every month. An account can be closed for various reasons but one of the reasons for the account to be closed, from the bank’s perspective, is when a customer fails to submit mandatory documents.
An RPA bot can help banks identify and track such accounts, send a notification to the concerned team as well as the customer and schedule calls to inform the customers about the submission of the required documents. Exceptional scenarios like customers failing to submit KYC Documents can also be tracked and notified to the bank authorities.
Even though the process seems to be simple, using an integrated RPA Approach for such activities can lessen the burden on manual processes and help the organization perform efficiently