Robotic process automation (RPA) a solution to discharge instructions process
A hospital's reputation rests on its ability to provide excellent care to patients, but even the best facilities and skilled surgeons cannot guarantee a patient's complete recovery. Even if a surgery goes well, complications may still arise post-surgery, and patients may end up blaming the hospital for their condition. This is why hospitals must pay close attention to the discharge process, providing clear instructions to patients on how to care for themselves after leaving the hospital.
Patients are often given prescriptions, and medications, and asked to follow post-discharge guidelines when they experience certain symptoms. However, monitoring whether patients follow these guidelines and attend follow-up appointments can be a tedious job if done manually. Fortunately, Robotic Process Automation (RPA) can help hospitals manage this process more easily.
RPA bots can ensure that patients are following their discharge instructions accurately, by sending them reminders to pick up their prescriptions, attend appointments, and undergo medical tests. By taking advantage of automation, hospitals can ensure that patients are receiving the care they need even after they leave the hospital.
One of the benefits of RPA is that it can be programmed to assist patients who experience side effects or complications after their surgery. For example, if a patient who has undergone chemotherapy experiences stomach pain, an RPA bot can prescribe medication and schedule an appointment with the appropriate doctor immediately. The bot can also notify the doctor of the patient's current status in the discharge process.
With RPA, hospitals can improve their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. The HCAHPS survey is a tool used to measure patients' perceptions of their hospital experience, and a higher score indicates better quality care. By using RPA, hospitals can enhance the overall customer experience and reduce readmissions.
Furthermore, RPA can help hospitals save time and money. Automating tasks such as patient follow-up and appointment reminders can reduce the workload of healthcare professionals, freeing up their time to focus on more critical tasks. Additionally, by ensuring that patients are following their discharge instructions accurately, hospitals can reduce the likelihood of complications and readmissions, saving costs associated with additional hospital stays.