In today's dynamic business landscape, Software robots or bots have become pervasive in various sectors, functioning as autonomous agents that demand regular management for peak efficiency. Overlooking this critical aspect can result in risks of crashes and failures. To proactively safeguard against such risks and establish a robust foundation for scaling the digital workforce, our expertise lies in effectively managing a diverse range of Bot Management (hyper-care) Services. By leveraging you can optimize the performance and reliability of your bot ecosystem, enabling you to stay ahead of the competition and drive innovation with confidence.
Every organization aspires to harness the full potential of RPA (Robotic Process Automation), striving to implement automation across various verticals within their business. However, what often goes unnoticed are the pitfalls that arise post-bot implementation, eroding the initial enthusiasm and impeding the realization of benefits from the RPA ecosystem.
The question that haunts many businesses is, "What happens after the RPA bot is deployed?" Bots are crafted with predetermined rules to mimic human activities, but what organizations fail to realize is that managing these bots requires dedicated teams, particularly in the case of large-scale deployments. The challenges of scalability and maintenance loom large after onboarding bots into business workflows, necessitating actual management to ensure smooth operations. This often proves to be a significant challenge, and if not addressed effectively, it can hinder the seamless integration of bots into the business processes, thwarting the desired outcomes of the RPA initiative.
At the core of the issue lies the need for businesses to recognize that RPA implementation goes beyond just deploying bots. It requires robust strategies and mechanisms to manage post-implementation challenges, such as scalability and maintenance, to ensure the sustained success of the RPA initiative. Only then can organizations fully reap the benefits of the RPA bot ecosystem and continue to leverage automation to gain a competitive advantage in the ever-evolving business landscape.
Our Ecosystem is designed to monitor diverse workloads, effectively handle exceptions arising from unidentified scenarios (such as changes in process flows), and expertly manage queues carrying large volumes of transactions.
To ensure seamless scaling, we offer L1 and L2 support by collaborating with development teams to seek assistance for problem resolution. Our approach combines technical expertise with effective communication to provide comprehensive support and help our clients achieve their automation goals.
In case of bug discovery or minor updates within the automation processing, we take proactive measures to address and resolve such scenarios. Our vigilant bot management approach ensures that any issues are promptly identified and efficiently handled to maintain smooth and uninterrupted automation processes.
As part of our bot ecosystem, we efficiently develop and deploy new steps or updates to existing steps when needed. Our agile development approach ensures that any changes or additions to the automation process are seamlessly integrated into the production environment, ensuring continuous improvement and optimization of the bot's performance.
Our Managing bot Ecosystem Services will be successful in providing high-level quality automation across the organization with:
Systems access, compliance to policies & procedures
Infrastructure support, tools choices & licenses
Development & deployment
Maintaining support & monitoring
Bots require constant nurturing even after implementation through continuous monitoring and maintenance throughout their lifecycle. A major start to the Bot Support Ecosystem is to provide a thorough understanding of the processes to the support team which not only helps improve the efficiency of the team but also allows effective prevention of disasters.
Talk to our expert and see how you can get started.