Network outage ticket processing

Industry - Leading Automobile Company
Implementation Time - Within 5 WEEKS *

Key Challenges

To bring the service operation back to normal after network outage to get the reason for failure.

Some of the key challenges were:

  • Due to human dependency, network outage happening several locations was getting delayed reporting to the service provider as a result, the business was suffering.
  • High escalation rate due to delay in the process

Our Solution

The RPA bots were programmed for the execution and automation of each process stage.

  • Bot read the location where currently network is down from the network monitoring tool.
  • Bot logs in to the relevant service providers network, enter necessary details and logs tickets for sites where the network is down.
  • The bot generates a report and sends mail to all stakeholders regarding the network outage.
  • Frequently, the bot checks the ticket status on the Service Provider portal and creates a report and update to all stakeholders through the mail.

Automation Benefits

Our RPA automation solution created benefits for customers, employees, and businesses and deliver a tangible profit to the organization.

  • Ensure business consistency by 24x7 service.
  • Degree of robotization: 90% of effort automated.
  • Reduction of over-reliance on skilled FTE.
  • Maintain a high level of customer satisfaction.
  • Effort reduction: 80 - 100%.
  • Employees were able to concentrate on higher-value activities.
  • Improve efficiency.

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