Password Reset in Active Directory Automation

Industry - Automobile Sector
Implementation Time - Within 6 WEEKS *

Key Challenges

The managing password reset process was highly transactional and repeatable in nature a waste of time, money, and frustrate end-users facing customer dissatisfaction.

Some of the key challenges were:

  • The processes with High volume.
  • High processing time due to reliance on individuals and time limits.
  • High escalation rate due to delay in the process.
  • Strong likelihood of a human mistake.

Our Solution

To handle password reset our team implemented the RPA bot and automated the complete process competence and maintaining the customer satisfaction of the company.

  • The robotic solution designed to work efficiently 24 x 7
  • The bot automatically read and identify password reset emails.
  • The bot does necessary validation, performs password reset, and replies to the mails.

Automation Benefits

By deploying bots our client was able to observe a comprehensive list of RPA Benefits in their company.

  • Ensure business continuity by working 24x7
  • Degree of robotization: 95% of effort automated.
  • Maintain a high level of customer satisfaction
  • Effort reduction: 80 - 100%
  • Employees redeployed to carry out higher-value activities
  • Improved efficiency

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