Intelligent Customer Query Response System

End to end "Intelligent Customer Query Response System" designed with a customer-first mentality and essential attributes of intelligent as well as better customer service in mind.

One recent customer service study found that 62% of companies do not respond to customer emails. For companies that do meet, the average response time is 12 hours, with the slowest response taking longer than 8 days.

You have an opportunity to stand out against the competition by adopting modern customer-centric response systems.

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Key Objectives

Reduce Queries

Improved self-service channel

Faster Response

Limited human intervention

Automate

Using AI and Robotics

Key Features

Live Support

Chatbot backed by the knowledge base and live agent (if needed).

AI Classifier

AI-powered classifier for all offline customer queries

Robotics

The robot takes first turn to answer customer queries and only routes it to humans in case of exception.

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