What is BPM technology?

The full form of (BPM) is Business Process Automation a technology that can add value to any companies as it focuses on the optimization of business operations. It follows a top-down approach aiming at increasing efficiency and achieving business goals. Well defined and documented processes organize the business through BPM and manage process lifecycles. Flexibility to quickly respond to agile conditions in a competitive landscape is the top-of-the-list benefit for implementing BPM in a workplace.

How BPM steps (lifecycle) are performed in a company?

Companies perform different steps to implement BPM. It is noted that there are certainly innumerable life cycles and each expert has his own variant. What they all have in common is that processes are optimized.

Lifecycle of BPM

5 working steps are the structure or a lifecycle for successful and efficient control of business processes. We define steps in a general format (AMEMO) which includes:

  1. Analyze- The first thing is to examine/analyze the existing processes. This involves identifying the process that has the possibility of improvement. It is about the design of processes that should ideally exist.
  2. Design / Modeling- Based on the documentation made for the process mentioned. The target processes are well structured, modeled, detailed, agreed and established.
  3. Implement / Execute- The step of execution involves the integration of the newly designed and modeled process. The manual, partial, or fully automated execution of the processes is carried by the bot. In this, the improved process was further implemented.
  4. Monitor- Monitoring includes the tracking of each process. It provides the status details and the output statistics of one or more processes to measure efficiency and pinpoint bottlenecks.
  5. Manage / Optimize- This process involves retrieving the performance information from step and identifying the bottlenecks, potential opportunities, cost savings, or other areas of improvement and then using those changes in the process design.

Role of BPM in process optimization and automation

Ideally, Process Management deals with monitoring and optimizing existing processes along with analyzing the scope of new processes. Usually, companies use manual work steps to handle BPM. But with digitization, can such processes be bound by technology?

The answer is yes! Automation of the BPM process has been shown to increase the profitability and customer focus in many companies as it focuses on optimizing process quality.

Modern technologies like “Robotic Process Automation” and “Artificial Intelligence” have contributed to automating BPM processes to a great extent. RPA process automates the manual, repetitive process that primarily focuses on classic administrative tasks. AI in the other hand evaluates unstructured data and performs a subsequent analysis. Hence, such processes get implemented can reduce the manual dependency of employees and utilize such resources for more value-adding activities.

Hence, integrating AI and RPA with the BPM process will create new business models with the main role of optimizing business processes.

Benefits of effective BPM in the company

The goal of BPM is to provide a clear picture of the internal process for the company. These processes are regularly analyzed to achieve consistent improvements.

The benefits of continuous process improvement are numerous. If done rightly, BPM will

Improvement in the coordination of processes and customer to maximize customer satisfaction

Reduce cost expenses

Prevent errors

Saves time

Helps in Developing high-quality products and services.

Enhanced the clarity of processes

Boost efficiency

Enhancing workers potentials and working ethics

Gathering and processing information

Build up business agility

Developing a culture of innovation

When should Organizations Implement Business Process Management?

Implementing the BPM process in businesses can result in a high return on investment. This can be illustrated with the below examples:

  1. Dynamic processes: Such processes require regulatory compliance changes, such as a change in customer information management requires changes in finance or privacy laws.
  2. Complex processes: These require orchestration and coordination across multiple business units, divisions, functional departments, or workgroups.
  3. Measurable mission-critical processes: These processes directly improve a crucial performance metric.
  4. Business processes: Such processes require one or more legacy applications for their completion and processes with exceptions that are handled manually and/or require quick turn arounds.

In the long term, it will create a competitive advantage for companies by processing made faster, safer, and cost-effective that will allow a company to respond in a changing market, customers, and regulatory demands – faster than the competitors. BPM creates value!

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