What is the Automation Center of Excellence (CoE)?
An Automation Center of Excellence (CoE) is a centralized, specialized team within an organization that is responsible for driving, managing, and optimizing the implementation of automation technologies, such as Robotic Process Automation (RPA), AI, OCR & BPM. The CoE acts as a strategic hub, providing expertise, governance, and support for automation initiatives across the organization. It serves as a dedicated resource to streamline and standardize the automation implementation process, ensuring consistency, scalability, and best practices.
The Role of a Center of Excellence in Automation
The role of a Center of Excellence (CoE) in automation is crucial for the successful implementation and management of automation initiatives within an organization. A CoE serves as a centralized entity responsible for establishing best practices, providing expertise, and driving automation adoption across the organization.
Here are 4 unique aspects of the role of a CoE in automation:
Advantages of Implementing an Automation CoE in Organizations
- Process Visibility
- Keeping up to date with the latest technologies
- Better collaboration
- Enhance customer satisfaction
- Minimize costs
Process Visibility
Process mapping is crucial for efficient workflows. Companies make their processes visible to identify areas for optimization and automation, as part of the first step toward digital transformation. The COE team, working closely with senior management, gains a broader understanding of current processes and their condition. With this information, the COE team identifies problems and eliminates unnecessary steps, ensuring process efficiency and freeing up employees' time for value-added tasks.
What services does the featsystems Center of Excellence (CoE) provide?
Feat Systems stands out as an automation solutions & service provider with a dedicated Center of Excellence (CoE) that are experienced and certified to handle diverse automation projects. Our CoE is capable of implementing end-to-end Hyper-intelligent automation solutions for organizations of all sizes. What sets us apart is our unique methodology, which begins with examining key areas that require automation and triggers our automation journey. We then use our "Digitalize Process Assessment Tool" to assess the feasibility of the process. Next, we collaborate with your team to design customized Automation solutions, including RPA, AI, OCR, and BPM technologies, and we guide you through the implementation process.
We understand that processes or workflows may need to be changed or updated after implementation. In such scenarios, our CoE provides comprehensive support to ensure continued automation in the updated workflows, without causing delays. We have a dedicated Managed Bot Ecosystem to handle such support activities efficiently. Additionally, our priority partnerships with leading RPA providers like UiPath and Automation Anywhere further enhance our ability to deliver cutting-edge automation solutions tailored to your exact requirements.
We are a boutique firm, solely focused on process automation, with more than 3 years of experience in the space and operationally having a presence in India & the United States.
We have expert-level core competencies in various automation components such as RPA, OCR, AI, and BPM.
We have 100+ certified, highly skilled, and experienced teams capable of automating any complex process automation.
We have a proven in-house skill development program for continuous team building.
We are a certified diamond partner with the top 2 RPA vendors.
We have rich experienced professionally ready project teams to work on the remote agile model for offshore projects.
Endorsed by the Global Leaders of RPA
To Strategize
One of the researches shows that when a company lacks vision or strategy, they face difficulty to scale its automation programs. In today’s digitized world, it is evident that automation is a pillar of digital transformation across the company, but a company should have a strong vision before starting to implement it.
Hence, the critical activities of Automation COE include the presentation of enterprise-wide vision and strategy for Hyper-intelligent Automation and Digital Transformation.
To Manage
For an Automation Center of Excellence to function effectively, it should be able to:
- Provide effective governance for the overall effort in the company that includes defining strategy owner and aligning with the sponsorship and financial investment
- Determine and track metrics and assess programs on the established automation strategy
- Present results to internal and external shareholders
To operate
Assembling a team and assigning roles and responsibilities marks a crucial part of any organization. Hence, the Center of Excellence provides efficient automation delivery that includes acquainting the team with the necessary skills and managing external and in-house talent.
Change Management
Another vital role of COE is change management which involves proactive management of organizations to maximize value from digital transformation.
An integral part of successful automation is to identify different use cases within the company. Hence, CoE plays a crucial role in this process.
Once the company reaches a mature point in digital transformation, it no longer faces the shortage of identifying new opportunities but instead shifts its focus to prioritizing ideas than generating them.
