Industry: Private Airline Company
Implementation Time: 2 Weeks*Client Background
The client is a leading private airline company with a rapidly growing workforce spread across corporate offices, airport operations, customer service centers, and maintenance facilities. As the organization continued to expand, onboarding new employees became increasingly challenging due to the number of systems, applications, and approvals required before a new hire could begin working effectively.
Challenges
The airline company needed to reduce onboarding delays and ensure employees received the required system access on time to begin their roles productively from day one.
Some of the Key Challenges
- Delays in providing essential access such as domain login credentials, corporate email accounts, and Jira invitations to newly onboarded employees.
- Multiple teams were involved in the access provisioning process, creating dependencies and bottlenecks.
- Manual data entry increased the risk of human errors, duplicate efforts, and missed requests.
- Lack of standardized workflows led to inconsistent onboarding experiences across departments.
- Excessive reliance on skilled IT personnel for repetitive account creation and provisioning activities.
- Delayed access impacted employee productivity and increased onboarding turnaround time.
Our Solution
We implemented an RPA-driven employee access creation solution designed to automate the end-to-end onboarding process and eliminate manual intervention wherever possible.
The automation workflow was configured to execute critical onboarding activities immediately upon receiving a new employee request.
- Bot automatically retrieves new employee information from the designated email system.
- Using predefined business rules, the bot creates the employee's Active Directory (AD) account.
- Bot provisions a Microsoft Office 365 email account and assigns the required configurations.
- Jira invitations and application access requests are automatically generated and sent to the employee.
- A complete audit trail of all activities performed by the bot is maintained for governance and compliance purposes.
- Bot generates status reports and notifies relevant stakeholders once provisioning is completed.
Automation Benefits
Our RPA solution benefited the client's process, leading to outstanding gains in productivity and accuracy.
